What Should You Ask When Hiring a Cleaning Contractor?

If you are in need of a cleaning service but you’re not sure how to go about hiring one, it helps to have a few questions in mind to ensure you get the right result. Some of the most important questions of all are laid out below.

Which specific services will be provided and when?

This should be laid out in the contract, so make sure your requirements are specified in as much detail as you can before you sign it. The more precise you are the more accurate the costs can be identified and the more able the ProCare cleaning contractor will be able to deliver the service you want.

How will the fees be invoiced?

The specification stage above enables an accurate costing to be created. You will be invoiced by ProCare monthly during the service month ( ensure when comparing this is not four weekly to avoid 13 invoices p.a. instead of 12 )

Can I see a copy of your insurance policy?

Cleaning insurance is very expensive, partially due to personal injury claims, so some smaller companies cut corners.  It is best to find out whether a contractor has insurance before they start rather than when you need them to have it due to a claim.

Are any assurances of quality made prior to work commencing?

Obviously you want to be sure of hiring the best contractor for the job. It is a good idea to do some research into their quality control systems, but you should also ask what assurances can be given in this respect.

Specifically in the case of ProCare we require our Contractors to lodge a Performance Bond which ensures that they are focussed on the delivery of a high quality service and creating long term relationships with happy customers.

Finding the right contractor

It helps to narrow down the field before you get to the stage of asking the questions above. By looking at the website of each shortlisted contractor, you can find out a lot more about them. How long have they been in business? How do their services work? Are there testimonials you can read prior to contacting them?

The answers to these questions will help steer you more readily towards your ideal cleaning contractor.