We have developed a new video to explain the ProCare business processes which ensure that we deliver excellent office cleaning solutions for our customers and valuable business for our cleaning contractors. Please click on the arrow to view the video.
The video explains that contractors invest their own money in a Performance Bond which they lose if they lose a customers contract through bad cleaning performance. On the other hand contractors keep around 80% of the fees paid (vs c50% with other cleaning management companies) ensuring they are well rewarded and motivated for good service and to stay with ProCare for the long term. This combination guarantees consistent high quality cleaning and a cost effective and reliable service for our customers
We also keep in close contact with our clients one point of contact being the customer review area in our website. We currently have an average score of 4.7 out of 5 or 94%. In addition we call all our clients monthly to receive feedback. In this way we are able to maintain consistency and efficiency and as a consequence many staff and contractors have been with us over 20 years.
A final benefit of using ProCare relates to the fact that many business types are unable to reclaim VAT, such as Doctors, Dentists, Insurance Brokers, Financial Establishments, Betting Organisations, Nurseries and Charities. As many of our independent contractors are not VAT registered this means that such customers can effectively save 20% on their cleaning costs.
We hope you find our video helpful and if you have any questions please call 0800-018-1212 or fill in our contact form.